Returns & Exchanges
Return and Exchange Request
Nina Shoes will gladly authorize returns of UNWORN MERCHANDISE within 30 days of delivery of your order. In order to return or exchange any items, you will need to click the below button and open a request (RMA) through our Return Portal.
Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you and we are not responsible for returns we do not receive.
Returns are accepted for international orders. Customers are responsible for all additional duties and/or fees associated with shipping return orders.
We're not responsible for any items that are returned to us in error. If we are able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.
Final Sale items may not be returned or exchanged.
Return Item Condition and Quality Check
Upon submitting a return request, we may request you to perform a quick quality assurance check with your mobile device's camera.
Note: Be sure to try your shoes indoors on a carpeted surface before wearing them outside. This will allow you to test the fit without risking damage.
All returns must be sent in their original packaging and in the same condition as when they were received. Used merchandise cannot be returned.
Nina Shoes guarantees against manufacturer's defects within 45 days of purchase. Regular wear and tear does not qualify. If you feel the shoes are defective and were purchased from this website, please email us at customerservice@ninashoes.com.
Pre-Paid Shipping Options
After finalizing your return request and quality assurance check, your shipping label will be sent via email. Please be sure to check your spam and junk folders. Note that the shipping labels have expiration dates. When mailing your returns, we recommend obtaining a receipt for your records.
Shipping & handling charges are not refundable and a $7.95 per order return/exchange fee may be applied.
Refund and Exchange Orders
Your refund will be processed once the return is delivered. Refunds will be issued in the original method of payment. Use of coupons will be forfeited from your order. Exchanges are prepared for shipment once the return is in transit.
For any questions, please write to: customerservice@ninashoes.com.
Our hours are:
Monday to Friday: 9:00AM - 6:00PM EST
Saturday & Sunday: Closed