Customer Service

Are you shopping and need some assistance?

Please click here to access our online customer service information. You can always contact us at our toll-free Customer Service line at 1-800-918-9374 or by e-mail at customerservice@ninashoes.com.

How do I find Nina shoes in a store near me?

For information on where to find a pair of NINA shoes you must have, please call our toll free number at 1-800-918-9374 or contact us by e-mail at customerservice@ninashoes.com

How do I find a particular pair of Nina shoes that I've seen in an ad or magazine?

Most all the styles you will see in advertisements or as editorial content in magazines will be available for purchase on our web site. However, if you don't see what you are looking for, please call us at 1-800-918-9374 or contact us by e-mail at customerservice@ninashoes.com

I'm a retailer, how may I find out about Nina wholesale opportunities?

Please check out our wholesale portal or contact someone about how you may carry NINA footwear in your store, please call us at 1-646-884-6166.

Do you publish a catalogue?

We sell Nina shoes directly to customers on the web only.

How do I use my Friends & Family code?

After you have completed your shopping experience and have added your new Nina shoes and/or accessories to your Shopping Bag, simply enter the 9-digit alphanumeric code that appears on the Friends & Family e-mail in the text box provided for such a code at the bottom of the Shopping Bag. The appropriate discount will be applied to your order when you checkout. As always, if you would like us to assist you in this process or any other as you place your order, please feel free to call us at 1-800-918-9374.

Our hours are:
Monday to Friday: 9:00AM - 5:00PM ET
Live Assistance