Be sure to try your shoes indoors on a carpeted surface before wearing them outside. This will allow you to test the fit without risk of damage. Any product you wish to return must be sent in its original packaging and in the exact condition in which it was received. We cannot accept returns for used merchandise.

Nina Shoes will gladly authorize returns of UNWORN MERCHANDISE within 45 days of receipt of your order. Please track your order to file a return request and obtain a return shipping label to use to mail your items back to us. This label is a prepaid shipping label for FedEx. Shipping charges are not refundable and there is a $6.95 per order fee that covers restocking and postage back to the warehouse.

Returns will be refunded in the original method of payment. Use of coupons will be forfeited from your order. Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you. The easiest way to return your order is to phone us at 1-800-918-9374 or email us at

Please note: Design Your Own shoes are made-to-order and so are non-returnable. Clearance items are final sale and may not be returned. All Bridal styles inclusive of veils, sashes, headpieces, t-shirts and jewelry are final sale and may not be returned.

Nina Shoes guarantees against manufacturer's defects within 60 days of purchase. Regular wear and tear does not qualify. If you feel the shoes are defective and were purchased from this website, click on the order status link in the upper right corner of this page. You can also call us at 1-800-918-9374 or email us at

Our hours are:
Monday to Friday: 9:00AM - 10:00PM ET
Saturday: 9:00AM - 5:00PM ET
Sunday: 12:00PM - 5:00PM ET
Live Assistance

We do not do exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want for an exchange, there is no guarantee we will have what you want at that time. Therefore we suggest you place a new order for the style color you want and then call customer service at 1-800-918-9374 or email us at to get a return authorization and a prepaid FedEx mailing label to send the item back to us as a return. When you contact customer service please have your new order number handy so they can file the return as an exchange and a full refund will be issued once the merchandise is received back at our warehouse. Exchanges do qualify for a full refund.

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